Terms & Conditions

Effective Date: [07-11-2024]

Last Updated: [16-06-2025]

Welcome to ivoyago.com (“IVOYAGO”, “we”, “our”, “us”). These Terms & Conditions (“Terms” or “Agreement”) govern your access to and use of our website, mobile site, applications, and any associated services (collectively, the “Website”). By browsing, contacting our service team, or booking travel through IVOYAGO, you agree to be bound by these Terms without modification. If you do not accept them, please refrain from using the Website or our services.

1. Purpose of the Website

The Website is provided solely to 

1. help customers gather travel information;
2. check the availability of travel‑related products and services;
3. make legitimate reservations or transact business with travel suppliers;
4. communicate with our customer‑service agents.

Any other use is strictly prohibited.

2. Eligibility & User Warranties

By using IVOYAGO you confirm that:

1. Age & capacity: You are at least 18 years old, of sound mind, and legally able to enter binding contracts.
2. Authority: You will make reservations only for yourself or for people for whom you are legally authorised to act.
3. Accuracy: All data you provide is true, current, and complete.
4. Account security: You will safeguard login credentials and accept responsibility for all activity under your account.
5. Compliance: You will abide by these Terms and all applicable laws.

We reserve the right to deny or suspend access to anyone at our sole discretion, without notice, for any reason—including violation of these Terms or suspected fraud.

3. Booking & Payment

1. Contractual relationship: For most bookings, IVOYAGO acts as agent for third‑party travel suppliers (airlines, hotels, car‑rental firms, tour operators, etc.). Your contract for the actual travel product is with the supplier, whose separate terms will also apply.
2. Pricing & taxes: Prices are shown in [currency] and include all known taxes/fees unless stated otherwise. Dynamic pricing means quotes may change until payment is completed.
3. Payment authorisation: By entering payment details you confirm you are authorised to use the chosen payment method and agree to any supplier‑specific or card‑issuer fees.
4. Confirmation: A booking is confirmed only after you receive a written confirmation email with a booking reference.
5. Changes & cancellations: All modifications, cancellations, or refunds are subject to supplier rules (fare conditions, hotel policies, etc.) plus any IVOYAGO service fees disclosed at the time of booking.

4. Prohibited Activities

You agree NOT to:

• Use the Website or its content for commercial exploitation (e.g., bulk ticket purchases, resale).
• Make speculative, false, or fraudulent bookings.
• Copy, scrape, deep‑link, or monitor content with robots or similar technology without prior written consent.
• Bypass security measures or place an unreasonable load on our infrastructure.
• Frame, mirror, or otherwise incorporate any part of the Website into another site without written authorisation.
• Publish, transmit, or distribute any material that is unlawful, abusive, defamatory, or infringes third‑party rights.

If we detect fraud, abuse, or suspicious activity, we may cancel associated bookings, suspend accounts, and take legal action. To dispute such actions, contact Customer Service immediately.

5. Intellectual Property

All software, content, trademarks, and other materials on the Website are owned by IVOYAGO or licensed to us. Except for your personal itineraries, you may not modify, reproduce, distribute, transmit, display, perform, publish, or create derivative works from any part of the Website without our prior written consent.

6. Privacy & Cookies

Your use of the Website is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect your data. By accepting these Terms you acknowledge that you have read and understood those policies.

7. Third‑Party Links & Tools

The Website may contain links to, or integrations with, third‑party sites or services. We provide them for convenience only and do not endorse or control their content. Your interactions with third parties—and any data shared—are governed solely by their respective terms and policies.

8. Disclaimers

• “As‑is” basis: The Website, its content, and services are provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, or non‑infringement.
• Supplier responsibility: We do not guarantee the quality, safety, or legality of travel services provided by third‑party suppliers.
• System errors: While we strive for accuracy, pricing or availability errors may occur. We reserve the right to correct errors and, if necessary, offer the choice to keep or cancel a booking without liability.

9. Limitation of Liability

To the maximum extent permitted by law, IVOYAGO shall not be liable for indirect, incidental, punitive, or consequential damages arising out of or connected to:

• Use or inability to use the Website;
• Any booking made through the Website;
• Acts, errors, or omissions of suppliers;
• Viruses, delays, or performance failures beyond our control.

Our total liability for direct damages shall not exceed the total transaction amount paid to us for the service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless IVOYAGO, its officers, employees, and affiliates from any claim, demand, loss, or damages—including reasonable legal fees—arising out of your breach of these Terms or misuse of the Website.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Choose one jurisdiction—e.g., France / England & Wales / the State of Delaware, USA], without regard to conflicts‑of‑law principles. Any dispute shall be resolved exclusively in the courts of that jurisdiction, unless mandatory consumer‑protection rules grant you additional rights.

12. Changes to These Terms

We may update these Terms at any time. The “Last Updated” date indicates the latest revision. Continued use of the Website after changes become effective constitutes acceptance of the revised Terms.

13. Contact Information

For questions about these Terms, bookings, or the Website, please contact:

• Email: [info@ivoyago.com]

Thank you for choosing IVOYAGO. Safe travels!